E-commerce Product Owner/Business Analyst

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E-commerce Product Owner/Business Analyst

Remuneration: Market related 
Location: Cape Town
Job level: Junior/Mid
Type: Permanent
Reference: #CUMG-4633
Company: Cape Union Mart - Head Office

Job description

Our e-commerce department requires a dedicated and passionate product owner/business analyst to work closely with business stakeholders and delivery teams to manage the development backlog, project roadmap and support requests in order to align to the e-commerce and overall business strategy.
The incumbent will be required to partner with stakeholders from all levels of the organisation, as well as both internal and external teams, and excellent organisational and communication skills are a must-have. We are looking for a proactive and self-motivated problem solver, that will develop a deep understanding of our customer, our technology infrastructure and our business operations through regular and consistent collaboration, research and analysis.
It's important that we find individuals who are a great fit for our business. The ideal candidate will be a team player, have a high attention to detail and enjoy working in a fast-paced and high-pressure environment. This is a fast-changing role with evolving expectations, and we are looking for someone who has a strong aptitude for systems and pushes the boundaries of e-commerce whilst sharing knowledge and learnings with the rest of the team. We're looking for people who embody our values and aren't afraid to challenge the status quo.
Key duties
  • Understand the e-commerce strategy, roadmap and reference architecture
  • Identify, analyse and understand the needs and requirements of customers as well as business stakeholders
  • Validate and document business requirements through research and fact-finding combined with an understanding of applicable business processes, systems, and industry trends
  • Provide recommendations and specifications to refine business processes, as needed, to achieve a positive impact
  • Be the business point of contact for e-commerce issues and queries and primary liaison point for internal operational teams, including but not limited to IT, customer services and the online DC
  • Work proactively with internal and external teams to identify, troubleshoot and resolve issues
  • Identify and set priorities that accurately reflect their relative importance based on business objectives and ROI
  • Drive continuous improvement for relevant processes and procedures to ensure ongoing standardisation and alignment between teams and individuals
  • Work to implement, manage, and maintain efficient tracking & workflow systems to ensure a timely delivery and communication of all issues and queries from inception to fulfilment
  • Collaborate across numerous teams to ensure deadlines are met and all issues, changes and projects are effectively resolved and communicated

Requirements

  • Minimum of four years’ experience in a similar position
  • Matric and related tertiary education in digital/e-commerce
  • Knowledge and experience of working with development teams in an Agile environment
  • The ability to communicate complex ideas in a clear, concise manner across functional and technical teams
  • Ability to perform the research and analysis required to develop robust requirements specifications for changes and projects that will grow the business
  • High-level understanding of web design and web analysis
  • Experience with e-commerce platforms, Google Analytics and SEO
  • Proficiency in Microsoft Office Suite (specifically MS Excel)
  • Domain knowledge in e-commerce, retail, online advertising and/or analytics
  • Strong working knowledge of product, inventory and order management systems
  • Experience in troubleshooting, identifying, and resolving technical issues
  • Good working knowledge of relevant workflow management and monitoring systems (eg. JIRA)
  • Effective problem-solving skills and ability to resolve a variety of issues and queries
Competencies
  • Goal-oriented and self-motivated – must be able to work independently with minimal supervision
  • Proactive and adept problem solver – a fast learner with a strong aptitude for systems
  • Strong organisational, interpersonal, and communication skills (written and verbal)
  • Strong sense of ownership and responsibility and a track record of performance meeting targets and objectives
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Demonstrated ability to effectively collaborate with many individuals and teams, at all levels of the organisation
  • Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment
  • Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external
  • Effective time management, organisational and administrative skills – able to balance multiple priorities
  • Passionate about online, digital, e-commerce, websites and UX
  • ‘Can do’ positive attitude – eager to grow, learn and develop your skills
  • Possess a fundamental understanding of end-to-end customer experience integration and dependencies.

Posted on 13 May 16:54

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