The Wright Recruitment Ongoing Job Vacancy – Apply Now!

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Leading telecoms client is seeing an experienced customer service person to assist with all customer requests and queries

this is a remote based work from home – FIBRE OR LTE Connection is required

 

 

 

 

Job Title: Customer Services Representative – (REMOTE FROM HOME) VOX TELECOMMUNICATIONS
Location: remote from home

Job Summary:
To oversee the Administration of the desks and customer service to ensure that all incidents and requests are fulfilled within timelines and customers’ expectations exceeded.

Duties & Responsibilities:
HIGH-LEVEL JOB OBJECTIVES
No

Job Objectives (Maximum 8)

To adhere to all Vox policy’s, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.

To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.

To monitor, track and coordinate all Administration functions including tickets, calls, complaints and mail queries from customers and or other staff.

To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.

To support the other team engineers of the all Administration in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.

To ensure incidents and service requests are managed effectively to the company’s policies and
procedures to agree upon Technical standard, timeline and first call resolution

To ensure the level of incidents are being continually driven down while increasing a positive
customer experience according to the customer survey process by following the correct procedures
and getting resolution to the customers problems the first time around.

JOB CONTEXT:
Level of Education
Level of tertiary education

Essential/ Desirable
Grade 12
Customer Service Certification

Desirable:
Professional Membership or Registration
Job – Related Work Experience
Job – related work experience

2 Year general administration and customer service experience

2 Years’ experience in customer-facing role

Job Knowledge:
Knowledge of:

Depth & Scope (B/I/A)

Essential

Desirable

Knowledge of Consumer Protection Act

Knowledge of Microsoft Word, Excel, Visio, Outlook

Job Skills:
Depth and Scope (B/I/A)

Essential:

Desirable:

Problem solving and analytical skills
Administrative skills
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Strong technical documentation and technical procedural skills
Written and verbal communication skills

Desired Experience & Qualification:
fibre / lte connection

2 Yrs customer services exp and admin

Package & Remuneration:
R10 000 Gross

To Apply:

Click Here!

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