Service Desk Engineer

Share and send to your friends !
Service Desk Engineer
Location: Cape Town
Type: Permanent
Reference: #22058
Company: Datafin Recruitment

A rapidly growing global provider of Managed Service and Cloud Solutions seeks an ambitious and customer-centric Service Desk Engineer with superb communication skills to engage with international clients providing remote support and escalation to the senior support team. As the “front door”, you’ll be representing the business, so the responsibility is on your shoulders to provide a professional and positive first impression whilst ensuring a reliable resolution of customer technical issues when raised via the clients help desk. The ideal candidate will require a Degree/Diploma in computer science/information systems/engineering or at least 1-year hands-on experience in an IT Desktop/Server support role with essential proficiency in Windows, Microsoft Office Suite, Active Directory and Office 365.
  • First response customer interaction, triage and information gathering.
  • Extensive communication; Inbound and outbound calls, email, and internal communications.
  • Case hygiene; creation, classification, escalation and management.
  • Accurate time logging.
  • Remote support on and array of hardware and support systems.
  • Adhere to business processes and procedures.
  • Standard Operation Procedure (SOP/KB) creation.
  • Detailed resolution summary.
  • Requires 24/7 shift rotation and working from the office.
Essential –
  • Degree or diploma in computer science, information systems, engineering, or minimum one-years hands on experience in an IT Desktop/Server support role.
  • Windows desktop - Microsoft Operating Systems.
  • Microsoft Office Suite.
  • Microsoft Active Directory.
  • Microsoft Office 365.
Preferred –
  • MCSE/MCP certification or qualifications.
  • Microsoft Server 2012 and above.
  • Administration of Microsoft Exchange 2013 and above.
  • Knowledge of –
  • Microsoft Azure (AZ900, AZ103)
  • Microsoft 365 (MS900, MD-100MD-101, MS-100MS-101)
  • Monitoring systems (PRTG)
  • PSA tools (Service Now)
  • RMM tools (Kaseya, LogMeIn)
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only  SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to target="_blank and mention the reference numbers of the jobs. We have a list of jobs on . Datafin IT Recruitment - Cape Town Jobs.
Posted on 09 Jun 11:21, Closing date 9 Jul
Taryn Roman
[email protected]
087 351 0743

Java/Liferay Developer Location: Johannesburg, Midrand Type: Contract Reference: #GZ52427 Company: E-Merge IT Recruitment An awesome opening in a team working on information management with extensive integration points is available!! They…
Java Developer Remuneration: Market related Benefits: Negotiable Location: Cape Town, Bellville Type: Permanent Reference: #22100 Company: Datafin Recruitment A cutting-edge FinTech company in Bellville seeks the coding talents of a…
General Details Location: , OtherDurban City Advertised By: Agency Job Type: Contract Description Requirements: Matric. Diploma/Degree in HR or similar qualification. Computer Literate. 2- 4 years experience working with 100…
General Details Location: , MowbraySouthern Suburbs Advertised By: Agency Job Type: Contract Description Accounts Clerk (JB1461) Mowbray, Cape Town R7500 – R8000 per month The Cashbook Clerk is to ensure…
Job Summary We are a local family run business which manufactures bread packaging machinery. We are located in Heriotdale which close both to Germiston and Johannesburg city. We have recently…
Service Desk Engineer Benefits: Negotiable Location: Cape Town Type: Permanent Reference: #22058 Company: Datafin Recruitment A rapidly growing global provider of Managed Service and Cloud Solutions seeks an ambitious and…
Admin Assistant Remuneration: negotiable cost-to-company  Location: Johannesburg Remote work: Some remote work allowed Education level: Matric Job level: Junior/Mid Own transport required: Yes Type: Permanent Reference: #FWAA0522 Company: Firewater Job description…
Senior SQL DBA/Team Lead Remuneration: R900000 – R1000000 per year cost-to-company  Location: Johannesburg Remote work: Only remote work Education level: Degree Job level: Senior Type: Permanent Reference: #ND53645 Company: E-Merge IT Recruitment A…
DTP Traffic Manager Remuneration: market-related  Location: Cape Town Job level: Junior Job policy: Employment Equity position Type: Permanent Reference: #DTPTM Company: ninety9cents Job description Our Cape Town office is looking…